Terms and conditions:
- The buyer must not receive broken or damaged goods from the courier. If the buyer receives the goods damaged in the courier, it should be done at his own responsibility and no later complaints will be entertained in this regard.
- Contact UiiTech Helpline directly within 24 hours in case of internal error. In this case, our experts will observe the defect in the product and take steps to change it.
- If the product is internally defective within the warranty period, the buyer can exchange it through courier. However, no warranty will be accepted in case of physical damage i.e. broken or burnt product.
- If you do not like the product after receiving it from the delivery staff after viewing the description on the website, or you do not wish to buy it now, the product is not returnable or exchangeable for any reason.
- Products ordered after 2 pm will be couriered on the next working day.
- Full courier charges for products delivered by courier shall be borne by the buyer.
- In the case of small products, the delivery charge within Dhaka city is 60 taka and the delivery charge outside Dhaka city is 120 taka.
- The order must be confirmed by online advance payment of the full price of the product delivered through the courier or the delivery charge.
- Delivery time for online orders may take 1-3 working days within Dhaka and 3-5 working days outside Dhaka.
- Courier may take 1-2 days longer for remote areas.
Return and Refund Policy:
- The returned product must be unused, unburnt, dirty, broken, and without any defects. The product must come with manual, warranty card, and accessories.
- If the buyer wants to cancel the order before the goods are handed over to the courier, bank charges will be deducted for the advance refund.
- If the buyer wants to cancel the order after the product has been handed over to the courier, a courier charge of Tk 90 within Dhaka and Tk 180 outside Dhaka will be applicable. (Delivery and Return Charges)
- To return any product, purchased items must be returned in the manufacturer's packaging/box and must be returned with a shipping label and any other tags attached to the item.
- Contact us directly for seller warranty or brand warranty if any defect occurs after use.
- It may take 3 to 10 working days to refund the product after returning it for specific reasons.
Reason for product return:
- Defective product
- Wrong product
- Missing part
- Any digital product (movie, music) item is non-refundable once purchased and delivered.
- Software items are not returnable.
UiiTech reserves the right to change or modify the terms, conditions, or commitments of the Website.